EzCar is an online service that provides an online booking platform for car rental agencies, VIP and taxi transfer companies. Our websites, mobile properties, and related applications (collectively, "we" or "us") are part of the ZanteWeb Travel®, which is owned and operated by ZanteWeb Travel P.C. More details about ZanteWeb Travel P.C. can be found below on this page.

At ZanteWeb Travel we recognize that privacy is important and providing information online involves a great deal of trust on your part. We take this trust very seriously, and make it a high priority to ensure the security and confidentiality of the personal information you provide us with, when you visit our Website/s or use our services.
On May 25th, 2018, the General Data Protection Regulation (or GDPR) has come into effect for all businesses operating within the European Union.

These general conditions apply to your use of EzBookings.net and other domains used by ZanteWeb Travel, including custom domain names that may be used by our customers.
Before submitting your personal information to us, please read this Policy carefully to learn about our privacy practices. By visiting our website/s, or in connection with other sites or services, you are accepting the practices described herein.
Our terms and conditions, and the privacy notices below, are all written to be fully compliant with European privacy and data regulations (GDPR). It's all written in language that is designed to be understood and read by a normal person.
But to help you along, here are the basics we take seriously, to protect your data and your contract with us:

• We don't sell or share data or run clever programs to try and squeeze information out of you about what you are doing so we can sell you more stuff.
• All our servers and applications run the same security protocols that banks use to transmit financial data.
• We only hold your data because you have given it to us - if you don't want us to do that, we won't. If you are worried about it - don't collect or send any sensitive data through our system. You have control over how long we keep your data for, and when you want us to automatically delete it.
• We comply with all the laws that apply to us - and expect the same from you. Check out our terms and conditions for more about this.

ZanteWeb Travel P.C. Privacy and Data Protection Notice

1. General
1. ZanteWeb Travel P.C. ("we" or "us") take the privacy of your information very seriously. Our Privacy and Data Protection Notice is designed to tell you, the user of our availability and booking service ("Service") about our practices regarding the collection, use and disclosure of personal and other information about you or your business that may be provided via this website or collected through our booking form or otherwise.
2. This policy applies to information provided by our members and account holders ("members") and also applies to information which is processed by us when a person (referred to for convenience as a "Customer") makes a booking or submits data using our Service.
3. ZanteWeb Travel P.C. is a Private Company trading under current Greek legislation and registered under the General Commercial Registry (GEMH), under registration number 146006224000.
4. Important Note: If you are using our Service to make a booking with our member or account holder ("account holder") please note that we are a processor of that data but we are not the data controller. We will pass the data you provide onto our account holder in accordance with this policy.

 

2. Our Policy
1. We aim to limit our interaction with your data wherever possible. We have a general policy relating to access to your data. We will generally only seek to access that data which is necessary in accordance to the privileges you have granted to the system. Automated processes may scan your data, but only for an explicit purpose to do with the management of your bookings or delivery of other services. When working with data that was originally collected by us, our processes may need to scan and manipulate the information in order to deliver our service to you. We have systems in place which allow you to limit and control the access you allow to your booking data.
2. However when working with data or content that was not collected by us and which originated elsewhere (e.g. private information you may have entered on your booking form) our policy is to only access and process a limited amount of outline data which we need to deliver the service to you. We will not review and analyse content. Occasionally, to assist with troubleshooting problems you are experiencing with the system, we will seek your permission to access your data. Our policy is always to minimise the instances that this occurs, judge the necessity on a case-by-case basis, not to automate this process and only to do so with the knowledge and permission of the owner of the data.

 

3. Basis on which we process personal data
1. Personal data we hold about you will be processed either because:
   • you have consented to the processing for the specific purposes described in this notice;
   • the processing is necessary in order for us to deliver our Service (i.e. to comply with our obligations under the contract between us and our account holder); or
   • the processing is necessary in pursuit of a “legitimate interest”, a legitimate interest in this context means a valid interest we have or a third party has in processing your personal data which is not overridden by your interests in data privacy and security.

 

4. Personal data we collect
1. We may collect and process the following personal information or data (information that can be uniquely identified with you) about you:
1. Log-in details and information you provide as an account holder when you register with the Service (Log-In Information);
2. contact information we collect from you as an account holder about you or your employees (for example, names, addresses, contact addresses, telephone numbers and email address provided to us by you or by your employer) (“Contact Information”);
3. any information which is contained in any third party account (e.g. Affiliate account) which you have linked with your EzCar account (but please note our general policy in paragraph 2.1 above)
4. a record of the bookings made through the Service and information relating to each individual booking (car type/model, pick-up/drop-off date time & location, vacation address or flight number etc.) (“Booking Information);
5. a record of any correspondence between you and us and other interactions with the Service or the Site (“Correspondence Information”)
6. information which may be provided to our account holder using an online booking form (“Booking Form Information”) ;
7. information relating to payment transactions which is collected where we collect payment on behalf of our account holder (if required we may also collect credit card information which is only accesible from account holder for offline processing) (“Payment Information”)
8. information we may require from you when you report a problem or complaint (“Complaints Information”)
9. details of your visits to the Site, the resources and pages that you access and any searches you make (“Technical Information”).
2. We only collect such information when you choose to supply it to us. You do not have to supply any personal information to us and you may withdraw your authority for us to process your data or request that we restrict our processing (see below) but our Service may not be operable in practice without providing such data to us.
3. Information may also be gathered through the Site without you actively providing it, through the use of various technologies and methods such as Internet Protocol (IP) addresses and cookies.
4. An IP address is a number assigned to your computer by your Internet Service Provider (ISP), so you can access the Internet.
5. We use your IP address to diagnose problems with our server, report aggregate information, and determine the fastest route for your computer to use in connecting to our site, and to administer and improve the site.
6. If you are a customer of our account holder and our account holder has connected with us via PayPal (allowing us to collect payment on the Site) then we may have access to your payment history with our account holder, even if you are not a user of the Site. We will not seek to access nor will we process any data other than data specifically relating to our users and payments made via the Site. We will restrict access to any such information and we will also take steps to remove our access to any non-relevant data.

 

5. How we use your personal data
1. Please see the table below which sets out the manner in which we will process the different types of personal data we hold. Please note that some of this data (including Booking Information and Booking Form Information) is processed by us as a ‘processor’ and our account holder will be the ‘data controller’ (please see section 3, Data Processing, which explains the terms which apply to us as a processor).

Purpose/Activity	Type of data	Lawful basis for processing including basis of legitimate interest
When you (or your employer) register with us to provide the Service to our account holder.	Log-in Information Contact Information	Performance of a contract. Necessary for our legitimate interests (to establish necessary information in order to provide our Service).
When you use the Service as an account holder to take, manage or administer bookings.	Log-in Information Contact Information Booking Information Booking Form Information Payment Information	Performance of a contract. Necessary for our legitimate interests (in order to provide our availability and booking service).
When you use the Service as a customer or client of our account holder (“Customer”) to make a booking.	Contact Information Booking Information Booking Form Information Payment Information	Performance of a contract. Necessary for our legitimate interests (in order to provide our availability and booking service).
When you use the Service as a Customer to provide information relating to a booking.	Booking Information Booking Form Information	Performance of a contract. Necessary for our legitimate interests (in order to provide our availability and booking service).
When you use the Service as a customer or client of our account holder to make payment to our account holder in relation to a booking.	Payment Information	Performance of a contract. Necessary for our legitimate interests (in order to provide our availability and booking service).
To manage our relationship with our account holder which will include: (a) Notifying our account holder about changes to our terms or privacy notice; (b) Asking them to leave a review or take a survey; (c) When a complaint is submitted.	Log-in Information Contact Information Booking Information Technical Information Communication Information	Performance of a contract with you. Necessary to comply with a legal obligation. Necessary for our legitimate interests (to keep our records updated and to study how customers use our Service).
To verify whether our Terms of Use are being complied with.	Log-in Information Contact Information Booking Information Technical Information Communication Information	Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation. Necessary to comply with a legal obligation.
To administer and protect our business, including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data.	Log-in Information Technical Information Communication Information	Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation. Necessary to comply with a legal obligation.
To use data analytics to improve the Service, Site, marketing, customer relationships and experiences.	Technical  Communications	Necessary for our legitimate interests (to define types of customers for our products and services, to keep our services updated and relevant, to develop our business and to inform our marketing strategy).

6. Sharing your information
1. We do not disclose any information you provide to any third parties other than as follows:
   1. if you are an account holder we will share information contained in any booking form or other content created by you with anyone who is seeking to make a booking using the Service;
   2. if you are a Customer making a booking we will supply any information you provide to us to our account holder;
   3. payment information may be provided to our payment processors;
   4. if we are under a duty to disclose or share your personal data in order to comply with any legal obligation (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime);
   5. in order to enforce any terms and conditions or agreements for our Services that may apply;
   6. we may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but we will take steps with the aim of ensuring that your privacy rights continue to be protected;
   7. to protect the rights, property, or safety of ZanteWeb Travel P.C., our account holders, or any other third parties.
2. Other than as set out above, we shall not disclose any of your personal information unless you give us permission to do so.

 

7. How we protect your information
1. We want you to feel confident about using EzCar, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us.
2. In order to safeguard the information we collect from you, we took all reasonable steps to ensure that:
   1. our servers are protected by security mechanisms and can only be administered via strictly controlled public/ private cryptographic keys;
   2. our data processing storage facilities are sited in secure locations to prevent unauthorised access
   3. all communication with our servers is encrypted through Secure Sockets Layer (SSL), an industry standard encryption method that encrypts data between your computer and our servers so that in the event of your network being insecure no data is passed in a format that could easily be deciphered.
   4. regular security assessments of our infrastructure are performed. This includes web vulnerability scans, dependency vulnerability scans, static code analysis, rule based OS inspection and manual assessments.
   5. we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.
   6. In additionto all these, we use a State of the Art login system for all our account holders.
      All our account holders that are authorized to access your information, they use by default a high level two step authendication system, in order to have access to their administration control panel.
      So even in the case an unauthorized person/hacker get the Admin login details of an account holder, it will be impossible to gain access from an unauthorized device pc/tablet.

 

8. Children's privacy
   1. EzCar is a general audience site and does not offer services directed to children. Should an individual whom we know to be a child under age 18 send personal information to us, we will delete or destroy such information as soon as reasonably possible.

 

9. Data Processing
   1. Certain information we collect we hold as a ‘data processor’ this includes Booking Information, and Booking Form Information. Our account holder is the data controller for this data. Our terms require that our account holder process this data in accordance with applicable data legislation.
   2. In our Terms of Use this is defined as “Subscriber Personal Data” and in our Terms of Use we set out in accordance with the GDPR our obligations to the account holder in relation to the Subscriber Personal Data we process.
   3. Key information about Subscriber Personal Data we process as processor is set out below :

10. Data Retention
    1. Our current data retention policy is to delete or destroy (to the extent we are able to) the personal data we hold about you in accordance with the following:

       Category of personal data	Length of retention
       Records relevant for tax purposes	8 years from the end of the tax year to which the records relate
       Personal data processed in relation to a contract between you and us	7 years from either the end of the contract or the date you last used our Service, being the length of time following a breach of contract in which a contract party is entitled to make a legal claim
       Personal data held on marketing or business development records	3 years from the last date on which a data subject has interacted with us
       Information relating to an individual booking	24 months following the date of the relevant booking (unless the relevant default is adjusted by our account holder).

    
    
    
    2. For any category of personal data not specifically defined in this notice, and unless otherwise specified by applicable law, the required retention period for any personal data will be deemed to be 7 years from the date of receipt by us of that data.
    3. The retention periods stated in this notice can be prolonged or shortened as may be required (for example, in the event that legal proceedings apply to the data or if there is an on-going investigation into the data).
    4. We review the personal data (and the categories of personal data) we are holding on a regular basis to ensure the data we are holding is still relevant to our business and is accurate. If we discover that certain data we are holding is no longer necessary or accurate, we will take reasonable steps to correct or delete this data as may be required.
    5. If you wish to request that data we hold about you is amended or deleted, please refer to clause 10 below, which explains your privacy rights.

11. Your privacy rights
    1. The GDPR gives you the following rights in respect of personal data we hold about you:

12. Data Breaches
1. If personal data we hold about you is subject to a breach or unauthorised disclosure or access, we will report this to the Information Commissioner’s Office (ICO).
2. If a breach is likely to result in a risk to your data rights and freedoms, we will notify you as soon as possible.

13. Other websites
1. Our Site may contain links and references to other websites. Please be aware that this Privacy Policy does not apply to those websites.
2. We cannot be responsible for the privacy policies and practices of sites that are not operated by us, even if you access them via the Site and/or any other service that is operated by us. We recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.
3. In addition, if you came to this Site via a third party website, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.

 

14. Transferring your information outside of Europe
1. As part of the services offered to you the information you provide to us will be transferred to, and stored at, countries outside of the European Union ("EU"). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU or one of our service providers is located in a country outside of the EU (currently our server infrastructure is located in the Canada, please see the next paragraph for more information). We may also share information with other equivalent national bodies, which may be located in countries worldwide. These countries may not have similar data protection laws to the GR. If we transfer your information outside of the EU in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy.
2. Our server infrastructure is provided by SmartServers Inc. and is currently based in Canada (although servers may from time to time be based in other countries). Please note that SmartServers Inc. transfer and store data outside of the EU in accordance with EU law by operating in accordance with ‘model clauses’ approved by the EU’s Article 29 Working Party.
3. If you use our Site or service while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
4. By submitting your personal information to us you agree to the transfer, storing or processing of your information outside the EU in the manner described above.

 

15. Notification of changes to our Privacy Notice
1. We will post details of any changes to our Privacy Notice on the Site to help ensure you are always aware of the information we collect, how we use it, and in what circumstances, if any, we share it with other parties.

 

16. How you can contact us

If you have questions about this Privacy Policy, or with any enquiry relating to your personal information, please contact us at:

ZanteWeb Travel P.C.
Attn: Legal Department, Privacy Officer
Starvopodi 16
Zakynthos, TK 29100, Greece